Customer Support

Shipping & Delivery Policy

When an order is received it is packaged and kept ready to be shipped within 24 hours, excluding weekend (Friday) and holidays.

Domestic Shipping:

We offer free delivery of all the products within the Kingdom of Bahrain. If you require your order to arrive sooner, it can be delivered via an expedited method at an additional fee. Please contact us for details and options.

International Shipping:

All International orders are shipped via DHL Express.

For the International orders, once the order is dispatched it will take 5-10 business days

To help us deliver faster please provide the complete & accurate shipping address including postal code/zip code and a valid mobile number. Three attempts will be made by our courier partner to deliver the package and after that, the package will be returned to us.

If there is no one available at the delivery address to accept delivery, you will be notified of an alternative delivery date or place to collect the order. Ella Jewellery WLL cannot accept responsibility for large goods that are returned to the courier office and remain uncollected.

We will update you regarding the dispatch & delivery status of your order via email or WhatsApp.

Ella will not be held responsible for delays caused by incorrect shipping address or billing details. In case there is a mistake in the shipping address please email or call us immediately.

Ella is not liable for any loss or damage suffered by you through any unavoidable delay in the delivery of an order. Ella is not liable for any damage which occurs to an order after a delivery has been made.

Get in touch with us on for any queries related to dispatch and delivery.

Taxes / Customs Duties

For orders for delivery within Bahrain, the mandatory VAT applicable (10%) will be charged at the time of the checkout.

All the orders which are to be delivered outside the Kingdom of Bahrain may be subject to country-specific customs duties that are levied once the package reaches the destination country.

Customs may charge you a tax (or other fees such as brokerage fees) upon pickup of the product which is the buyer’s responsibility.

Our courier services will advise and collect the relevant taxes applicable in your respective countries upon delivering your order. If there are customs duties, these are in addition to your shipping charges and must be paid directly by you.

Apart from the applicable VAT, we do not collect any duties or other taxes while you are ordering on the website.

Any additional charge towards import/ customs duties or taxes if any, may be levied by the customs authority. Our courier partner may get in touch if any customs duties or taxes have to be paid. These charges are to be borne by the receiver and Ella Jewellery WLL has no control over these charges.

Customs policies vary widely from country to country. We recommend contacting the local customs office or their website for further information.

When ordering from any brand on our website you are considered the buyer on record and you must comply with all the laws and regulations of the country from which you are ordering the products.

Customer Support:
Email: | |
Call: +973 3907 3299

You can return a purchased item by visiting our store in Seef Mall or you can have it shipped / delivered back to:

Ella Jewellery W.L.L
Gate 4, Seef mall
Unit number 1074
Building 2102, Flat 1074,
Road/Street 2825, Block 428
Seef District, Kingdom of Bahrain

Products must be shipped/delivered back at the customer’s expense.


Unopened products can be returned for a full refund of the purchase price within 14 days. Products must be sealed, unopened, and in original packaging.

If your order is returned to us due to a wrong address or refusal to pay fees, we will issue you a partial refund.

The following cannot be refunded

  • Shipping / delivery charges cannot be refunded.
  • VAT amount cannot be refunded, applicable for residents of Bahrain
  • No cash refund for jewellery items. You can exchange the jewellery for another jewellery of your choice. Any difference in price has to be paid separately.

Refunds for Ella Art and Ella Impressions will be given as money back and will be issued upon receipt of the returned products.

Customer will be responsible for any return shipping charges and for any additional custom fees for the returned package. Those charges will be deducted from the order total and the remaining balance, if any, is the amount that will be refunded.

All return merchandise must be insured properly by the customer. If items are not insured properly and get lost or damaged when returned, we cannot grant refunds.

Please note that it can take 3-5 business days for the refund to appear on your credit card statement. Depends on the credit card companies.

Orders paid using PayPal cannot be processed at our end. Once an email is sent to PayPal that the returned item has been received then the refund will take place.


It is possible to exchange a product ordered with another product. You will be responsible for arranging to have the product(s) returned to us for the exchange to happen.


Please email us at,, within 24 hours of placing the order if you need to cancel your order. Cancellation requests are accepted via email.

You can call +973 39073299 between 10 am – 10 pm, Saturday to Thursday to follow through on your email request for cancellation.

Orders are usually immediately prepared for shipment. If your order has been already shipped you will be responsible for arranging to return the shipment to us.

So, please get in touch with us on email or phone at the earliest if you are considering cancelling the order.

Customer Support:
Email: | |
Phone: +973 3907 3299
Timings: Saturday-Thursday, 10 am – 10 pm

Please read this privacy policy carefully. By accessing or using this website, you acknowledge that you have read, understand, and agree to be bound to all the terms of this privacy policy and our website terms of use. If you do not agree to these terms, kindly exit this page and website.

This privacy policy sets out how Ella (Ella Jewellery WLL) utilizes and ensures any data that you give when you use this site.

Ella Jewellery WLL is focused on guaranteeing that your privacy is ensured. Should we request that you give certain data by which you can be recognized when using this site, at that point you can be assured that it might be utilized as a part of agreement with this privacy statement.

Ella Jewellery WLL may change this approach now and again by refreshing this page. You should check this page from time to time to ensure that you are satisfied with any progressions.

What we collect

We may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information such as postcode
  • Other information relevant to e-commerce and customer surveys

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and, for the following reasons:

  • Accurate deliveries of your orders
  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Site visitation Tracking

Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you, but Google do not grant us access to this. We consider Google to be a third-party data processor.

GA makes use of cookies, details of which can be found on Google’s developer guides. FYI our website uses the analytics.js implementation of GA.

Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.

In addition to Google Analytics, this website may collect* information (already held in the public domain) attributed to the IP address of the computer or device that is being used to access it. The information is supplied to us from is a service offered by Whoisdata Limited. The Whoisvisiting system does not use your IP address to identify you, the individual, in any way. No cookies are used by the Whoisvisiting system.

The Whoisvisiting system will only lookup information when a static IP address is being used. Differences between a static and dynamic IP address.

More information about how Whoisvisiting uses IP addresses.

Contact Forms & Email Links

Should you choose to contact us using the contact form on our Contact us page or an email link, none of the data that you supply will be stored by this website or passed to / be processed by any of the third-party data processors. Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our own SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices. However, not all mail servers are secured in such a way. Therefore, we would suggest that you always consider email as an insecure medium and not include personal, confidential or otherwise sensitive information within an email.

About This Website’s Server

This website is hosted by Godaddy

Full details of  Godaddy can be found here.

Links To Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling Your Personal Information

Information that we acquire from or about you will be treated as confidential and will not be disclosed, other than in the normal course of performing services on your behalf, unless your consent has been obtained, the information is required by a court of competent jurisdiction or it is already in the public domain. It may be disclosed to regulatory bodies for the purposes of monitoring and/or to our internal group compliance function for monitoring with any regulatory rules or codes. It will be necessary to verify who you are, through a series of questions, and that you have a right to discuss the details of a specific client, before any confidential information can be divulged.

We may pass on any information you provide to us to other companies to advise you of products and services that you have expressed an interest in, to obtain quotations, process your application, or to obtain information that you request. We will keep your records for indefinitely. Except for the reasons described above we will not pass the information supplied to any third parties without your consent.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us on

If you believe that any information we are holding on you is incorrect or incomplete, please write to us or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

To opt out of our mailing list and have your information deleted from our database, please undertake the following; send an email to with the subject “Removal from the mailing list”. In this email please detail all email addresses you wish removed /deleted. We will then delete all your information from our database.

Data Controller

The data controller of this website is: Ella Jewellery WLL

Whose registered office is:
Ella Jewellery W.L.L
Gate 4, Seef mall
Unit number 1074
Building 2102, Flat 1074,
Road/Street 2825, Block 428
Seef District, Kingdom of Bahrain

Comments & Question

If you have any questions about our Privacy Policy, the practices of this site or your dealings with this web site, please contact us by writing to or visit

Ella Jewellery W.L.L
Gate 4, Seef mall
Unit number 1074
Building 2102, Flat 1074,
Road/Street 2825, Block 428
Seef District, Kingdom of Bahrain

Your use of this Website signifies that you consent to our Privacy Policy as described in this document. Ella Jewellery WLL reserves the right to change or update our Privacy Policy at any time by notifying visitors of the existence and location of the new or revised Privacy Policy. This Privacy Policy was last updated in April 2022. If you have additional questions about this web site, please contact us at

Please read the terms and conditions carefully before placing an order from Ella (Ella Jewellery WLL). By continuing with a purchase it is deemed that you have read, understood and agreed to these terms and conditions.

Ella Jewellery WLL, a company incorporated under the laws of Kingdom of Bahrain (referred to herein as "Ella Jewellery", “Ella”, "we", "our" or "us") operates the Internet e-commerce website (or any successor site) and its related sub-domains ("Website"). The Website is provided as a service to you and is intended to allow you and other users to browse and order products and other goods or services ("Products") offered for sale on the Website ("Services").

Ella Jewellery WLL reserves the right to delete, modify, or supplement the content of the Website at any time for any reason without prior notification, and will use reasonable efforts to include up-to-date and accurate information on the Website.

These Terms of Use (the "Terms") are between Ella Jewellery WLL and you as an end user of website. Changes in law or changes in Ella Jewellery’s business may require changes to be made to the Terms from time to time ("Revised Terms"). Sp Ella Jewellery WLL encourages you to review the Terms periodically for any such changes.

It is your responsibility to carefully read, agree with and accept the Terms and Website’s Privacy Policy (the "Privacy Policy") on each occasion you use the Website and your continued use of the Website shall signify your acceptance to be bound by the latest Terms. If you do not agree to (or cannot comply with) any of the Terms, do not use this Website.

If you opt to register with the Website, then at the time of registration with the Website, as a Registered User, you must carefully read these Terms and accept them. Each time a change is made to the Terms, you as a Registered User, will be prompted to accept the Revised Terms before you can proceed with your next purchase of Products on the Website.

Account Creation

In order to purchase any Products on the Website, you may either register and create an account secured by a password (the "Account") or submit your order without creating the Account i.e. as a "Guest". Any Account so created is personal to you, and you may not transfer it to another person. Your registration or order (in case of Guest) shall be complete after you accept the Terms. The Terms will apply each time you submit an order for any Products on the Website.

After a one-time registration on the Website, you can sign on (login).

When you register and create an Account, you are a "Registered User". You must be at least 21 years of age to become a Registered User or to submit an order for any Products on the Website as a Guest. You must provide accurate, current, and complete information about yourself (including name, date of birth, email address, credit card details, and other details) as requested during the Account creation process or at the time of submission of the order on the Website as a Guest.

If you are under the age of 21 years, you may use this Website only under the supervision of a parent or legal guardian who agrees to be bound by these Terms. If you are a parent or legal guardian agreeing to these Terms on behalf of a person under the age of 21 years, you are fully responsible for his or her use of this Website, including all financial charges and legal liability that he or she may incur. Ella Jewellery WLL reserves the right to refuse service, terminate accounts, or cancel orders at our sole discretion.

By registering and using the Website, you warrant that the information provided by you in the course of the registration process or in the course of submission of order for any Products on the Website as a Guest is accurate, current, and complete in all respects and you undertake to ensure that such information is kept up-to-date and agree that it shall be treated as per the Privacy Policy.

You are responsible for maintaining the confidentiality of your Account and password and for restricting access to your personal computer or electronic or other mobile or wireless device, and you agree to accept responsibility for all activities that occur under your Account or password.

Ella Jewellery WLL assumes no liability to any person for any loss or damage which may arise as a result of any failure by you in protecting your password or Account. If Ella Jewellery WLL has reason to believe that there is likely to be a breach of security or misuse of the Website, we may require you to change your password or we may suspend your account without any liability to us.

Order, Pricing & Payment

Ella Jewellery WLL may not accept your order for Products if

  • the product/s is/are out of stock;
  • we are unable to obtain authorisation for your payment;
  • shipping restrictions apply to a particular Product;
  • Ella Jewellery WLL finds a product or pricing error; or
  • for any other reason at Ella Jewellery’s sole discretion.

In any of these situations, Ella Jewellery will inform you that your order has not been accepted. We will not process your payment and will not be liable to you or any third party by reason of our decision to decline processing an order.

All credit/debit card payments are subject to validation by the issuer. If the issuer of your card refuses to authorise payment, Ella Jewellery WLL will cancel your order and contact you for an alternative method of payment. Ella Jewellery WLL cannot be held responsible if this should result in a delay in dispatching your goods/Products.

All billing and registration information provided must be truthful and accurate. Providing any inaccurate information constitutes a breach of these Terms. By confirming your purchase at the end of the process, you agree to accept and pay for the product/s requested.

Ella Jewellery WLL uses MyFatoorah payment gateway, BenefitPay or PayPal for online payments. Both platforms allow us to safely process your credit card payments and complete the financial transactions as securely as possible.

Ella Jewellery WLL accepts payment by any of the credit card shown as acceptable on the website at time of purchase. Ella Jewellery WLL does not disclose buyer’s information to any third parties.

All prices are shown in BD, KWD, OMR, QAR, SAR, AED, EUR, GBP, and USD & are subject to VAT (in Bahrain) and delivery charges unless otherwise stated. These charges where applicable will be added on confirmation of your address and payment details and prior to the order being placed during the checkout process.

The description and price of products will be as shown on the website at the time you place your order. Every effort will be made to ensure that prices shown on the website are accurate at the time of purchase. If an error is discovered prior to dispatch of your order, Ella Jewellery WLL will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or canceling your order.

Ella Jewellery WLL will use reasonable endeavors to provide you with attractive prices on the Website as well as in its stores, however, sometimes the price online will not match the price in a store.

When ordering online you must fill up the purchase order form, you will also receive an email receipt to confirm Ella Jewellery WLL has received your order. Should you not receive an email please contact the gallery on +973 3907 3299.

Orders of products shown on the website can also be placed by telephone or in person at the Ella Jewellery WLL retail outlet in Seef Mall, Kingodm of Bahrain during working hours.


Please go through the Shipping & Delivery Policy given in the Website

Returns & Cancellations

Please refer the Returns & Cancellations Policy given in the website

Privacy Policy

Please refer the Privacy policy given in the website


To the fullest extent permissible by law, Ella Jewellery WLL does not warrant that the Website or any of the Services or Products available through it will be uninterrupted or free from errors. There may be delays, omissions, interruptions and inaccuracies in materials or Services available through the Website.

Ella Jewellery WLL shall not be held liable for any delay or failure in performance of any part of these Terms from any cause beyond our control and without our fault or negligence, such as acts of God, acts of civil or military authority, current laws and regulations and changes thereto, embargoes, epidemics, war, terrorist acts, riots, insurrections, fires, explosions, earthquakes, floods, strikes, power blackouts, political unrest, other major environmental disturbances, unusually severe weather conditions, acts of hackers and other illegal activities of third parties, or acts or omissions of transportation or telecommunications common carriers or acts, omissions, overloading or slowdowns over the Internet or any third party Internet service providers.

For any queries or clarifications:

Email: | |
Call: +973 3907 3299